We have a four man crew, headed by Jorge and his brother Juan. All communication during installation should be handled with Jorge.
The installation crew will be driving from Baytown. Pulling a trailer in rush hour traffic is quite challenging, particularly when it’s loaded with windows, so they will not leave until around 8am – 8:30am. If you’re getting vinyl or composite windows, the crew will have to first drive to our warehouse at FM1960 and Fallbrook, load up the windows and secure them, then drive to your house. To prevent the trailer from bouncing around needlessly, they will not drive fast, and so the expected arrival time at your house is 10:00am – 11:00am. If traffic is particularly heavy, or if they need to get more materials, it could even be later.
Once the crew arrives, please let them know if you have certain windows you would like to be replaced first. If you have no preference, they will typically start with the front of the house and begin putting down drop cloths and laying plastic over your furniture, before removing any blinds or window coverings required.
During the process, it will be noisy as they remove the old window frames. It can make nap time difficult for mothers with young children.
The crew does not break for lunch and will work from the time they arrive until dark. If you would like for them to be finished by a certain time, please let Jorge know and they will be happy to comply.
Each evening, the crew will clean up the jobsite before they leave. Even though we remove the glass pane by pane rather than by breaking it out, care should be exercised around the windows that have been replaced until the job is completed. Please do not touch any caulk around the windows for 96 hours following completion.
"When you're getting replacement windows, you're buying both the product and installer, and either can make or break the job. We had Ultra Windows install fiberglass windows, and have been extremely pleased with both the installation and product." –T. Evans